You can reach our Melbourne-based team at [email protected] or call us at 0426-554-741. We aim to respond to all inquiries regarding timber types or custom orders within 24 hours.

Since our pieces are made-to-order, you have a 24-hour window after placing your order to make changes or cancellations. Beyond this timeframe, the artisan process (timber selection and milling) begins, and changes can no longer be accepted.

Transforming premium solid wood into living art takes time. Depending on the complexity of the design, the crafting process typically takes 2 to 3 weeks. Once your item passes our final quality inspection, domestic shipping usually takes an additional 3 to 7 business days.

Since every item is uniquely handcrafted from solid wood specifically for you, we cannot accept returns for a change of mind or incorrect measurements. However, if your piece arrives with a manufacturing defect or was damaged during transit, we will provide a repair or free replacement immediately to ensure your satisfaction.

To ensure your furniture arrives in pristine condition, we use specialized furniture couriers rather than standard postal services. For customers within the Melbourne area, we also offer a “White Glove” delivery service, which includes professional assembly and placement of the piece in your room of choice.

Absolutely. We stand behind our master craftsmanship with a Structural Warranty on every piece. This covers the integrity of our traditional joinery and the quality of our sustainably sourced timber, ensuring your furniture remains a timeless centerpiece in your home for generations.